![]() ![]() The acquisition will allow current and future customers of both companies to experience greater flexibility and increase their options to support personalization, fraud prevention, ANI validation, authentication and caller verification - all while working with a Pindrop company. Our two companies will now be able to service the market in its entirety with the right solution for whatever stage of voice security and authentication they are in,” said Ian Roncoroni, Next Caller Co-founder and CEO. Thus, when the opportunity arose to join forces with the Pindrop team, we jumped. “As we thought about the future of our industry, it has always been clear to me that Pindrop would lead the charge. Operating independently as close partners, we’re thrilled to be able to now work together to provide even better solutions to our respective customers and prospects while keeping a close eye on the many growth opportunities ahead of us,” said Vijay Balasubramaniyan, Pindrop’s CEO. The growth Next Caller has experienced has been truly impressive to witness. “Next Caller is a true pioneer in the device verification space. Two-thirds of these brands also reported that maintaining security without negatively impacting the customer experience is a top challengeĦ5% of companies reported they struggle to manage the high call volumeĨ0% of firms reported fraud is a very serious issue in the call center According to a Forrester Report commissioned by Pindrop in November 2020, on average:Ĥ2% of brands surveyed saw an increase in year-over-year call center call volume since the pandemic began The timing of this acquisition couldn’t come at a more important time for contact centers. The two companies will work together to provide unparalleled security offerings for call center operators - combining agility with deep expertise to offer solutions ranging from the lightest touch to best-in-class comprehensive protection, authentication, and personalization - meeting customers wherever they are in their voice security and customer experience journey. This acquisition positions Pindrop for rapid growth, expands its world-class customer set, and consolidates its position as industry leader in all things voice security, including fraud prevention, authentication, and verification. This shift has resulted in a dramatic increase in the need for security in the voice technology stack. Since the start of the COVID pandemic, this investment has accelerated as consumers change the way they interact with brands. ATLANTA-( BUSINESS WIRE)-Pindrop, the global technology leader in identity, security, and trust for voice interactions, today announces the acquisition of Next Caller Inc., the industry’s smartest enterprise-grade call verification and fraud detection technology for contact centers.īefore the pandemic, CMO.com reported more than 91% of business decision makers investing in voice technology solutions. ![]()
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